FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! Please contact our customer support, and we will process your cancellation as soon as possible.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.

Shipping

What countries do you ship to?

We currently ship only within the USA (excluding California for products containing butane).

How long will it take to receive my order?

The delivery time depends on the customer's address, but we do our best to ship the products as soon as possible so the customer can enjoy them at the earliest.

Returns and Refunds

How do I return a product?

Please contact our customer support by emailing us at support@culinaryjochef.com, and we will be happy to assist you.

How long will it take to receive my refund?

Refunds are processed within 90 days not without questions.